Randol logoRandol

Ready for what comes after AI.

Illustration representing two emerging worlds in AI driven engagement: customer facing opportunity and workforce productivity.

AI is changing how customers interact with businesses and how employees get work done.

Make your organisation agent-accessible.

Randol is a platform to connect your existing business systems, build new capabilities and securely make them available to AI agents, copilots, applications and people.

Request a demo →

Connect once. Build once. Govern once. Use everywhere.

No lock-in. Your cloud. Your data. Your control.

Illustration representing two emerging worlds in AI driven engagement: customer facing opportunity and workforce productivity.

AI is changing how people interact with your organisation.

From the customers you serve to the people who work for you, agents are becoming a new way to discover, decide, act and get things done.

Where would you like to start ?

EXTERNAL | COMMERCIAL

Build a stronger relationship with your customers and partners.

Customer booking scenario showing a customer using a personal agent to complete a hotel booking outcome.

Customers shouldn't be limited to the journeys, features and choices we thought to put on a screen. Let them express what they actually want, and understand more about their needs, give intelligent agents the services, knowledge and tools to make it happen.

Help customers complete more goals through natural agent-led journeys.

Opportunity icon

Meet the customer where they are

Make your products and services available through the channels customers increasingly choose to use, from your own digital experiences to personal AI assistants and agent-led journeys.

Opportunity icon

Reduce friction , introduce connection

Complex interactions don’t have to feel hard. Give customers a more natural, conversational way to explore and choose, while your systems handle the complexity behind the scenes. The result is less drop-off, smoother journeys and stronger loyalty.

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Understand what matters.

Conversations reveal more than clicks ever can. Capture intent, context and preferences more naturally, so you can understand what customers need, why they need it and how to serve them better.

Opportunity icon

Remember across every interaction.

Carry context, preferences and history across channels and touchpoints, so customers don’t have to repeat themselves and every interaction feels more connected, relevant and personal.

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Respond to the right moment.

Recognise signals like urgency, frustration, uncertainty or enthusiasm, and adapt the experience accordingly. Whether that means simplifying choices, providing reassurance or handing over to a person when it matters most.

  • Reach new customers
  • Build trust
  • Build understanding
  • Deliver delightful experiences

Customer -> Personal Agent -> Your Business -> Outcome

INTERNAL | WORKFORCE

Build more effective tools and workflows for your teams

Employee workflow scenario showing enterprise agent support for workforce and operations outcomes.

Let people ask for what they need, while agents find information, apply your rules and complete the work.

Structured workflows, controlled operations and completed work outcomes.

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Create agents that work your way.

Build and configure AI agents around your business, using the LLM(s) of your choice. Enable them to access information, reason with context, support decisions and help teams get work done across a wide range of use cases.

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Use tools you have , build tools you don't.

Where your existing systems provide the functionality you want to expose, integrate them. When you dont have the systems to support the tooling, build the tools you need.

Automate work

Automate work behind the scenes.

Connect systems, orchestrate processes and automate back-office logic so work moves faster, manual effort is reduced and teams can focus on higher-value tasks.

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Keep people in control

Put the right controls in place for teams to review, approve and manage AI-driven actions, so automation happens with the right level of visibility, accountability and governance.

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Launch new capabilities quickly.

Create new services, workflows and AI-enabled experiences quickly, so you can respond faster to the needs of teams, departments and the wider business without creating unstable workarounds.

  • Increase productivity
  • Expand capability
  • Improve consistency
  • Maintain control

Move faster without losing control. Empower teams through agents while keeping clear governance over how systems and information are used.

Employee -> Enterprise Agent -> Your Business -> Outcome

Explore team empowerment→

Different audiences. One Randol foundation.

One Foundation

One platform. Both opportunities.

Whether customers are interacting through personal AI agents or employees are working with copilots, both need secure access to what your organisation knows and can do.

One governed foundation. Every interaction.

THE EXPERIENCE

Agents
Chat
Web
Phone
Email

One governed foundation

AgentsCapabilitiesApps

Security - Business rules - Orchestration

CONNECTED TO YOUR WORLD

Internal systemsCloud providersThird parties
Randol In Action

A real-world implementation from message to redemption.

Guests can text for balances and offer details, then redeem a hotel or casino offer in the same conversation.

Sample guest text journey: check balance -> review offers -> redeem hotel or casino offer.

What makes this possible?

Behind every seamless AI experience are the capabilities, information and business rules that make it work. Randol gives you one place to bring them together, create what's missing and make them available safely.

Build on what you have.

Randol turns what your organisation already knows and does into capabilities that people and agents can safely use.

Connect -> Create -> Control -> Use

01Connect

Connect what you already have.

Bring together the systems, data and services your organisation already relies on.

Don't rebuild what already works.

Connect visual placeholder
02Create

Create what you need.

Turn what your organisation knows and does into reusable capabilities, and add new AI-powered tools and capabilities where you need them.

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03Control

Decide who can use it.

Control what customers, employees and agents can access, what they can do and which rules apply.

Control gives organisations the confidence to make more available.

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04Use

Make it available everywhere.

Use the same capabilities across customer experiences, employee copilots, agents, applications and workflows.

Use visual placeholder

Create what's missing

Don't just connect AI to your business. Build the business capabilities AI makes possible.

AI is creating new opportunities for how organisations serve customers, support employees and get work done.

But new ideas often need more than an agent or an automated workflow. They need somewhere to store information, new business rules, or entirely new services that don't exist in your current systems.

Randol lets you create what's missing.

Simply describe what you need. Work with Randol through conversation to define your data, business rules and operations, then create and deploy fully functioning business services in minutes.

These aren't temporary components tied to a single workflow. They're secure, scalable services with their own data and logic, ready to become a lasting part of your organisation.

From an idea to a working business capability.

Describe required information and rules in create operation screen
01 - Describe what you need

Start with a business requirement, not a development project. Explain the information you need to manage, the rules you need to apply and the actions your organisation needs to perform. Randol will design, iterate, suggest and guide, and when you are ready, build your services for you.

Create real business services operation screen
02 - Create a real business service

Randol helps design and build the underlying data structures, business logic and operations, then deploys the service into your cloud.

Your new service can store information, apply rules, manage transactions and support business processes independently of any individual agent or workflow.

Make capability available through user operations screen
03 - Make it available where its needed

Your new capability is immediately available to Randol orchestrations and applications. It can also be securely exposed through traditional APIs and MCP tools for external agents, existing copilots and other applications.

One service. Many ways to use it.

Built for more than one use case.

Every service you create becomes a reusable business capability, designed to grow with your organisation.

Use it to support a customer conversation today, an employee copilot tomorrow and an entirely new application in the future.

Build once. Control once. Use everywhere.

Let us show you in a demo ->

Build once. Control once. Use everywhere.

Create a shared foundation for customer experiences, employee tools and whatever comes next - without rebuilding your organisation around every new agent or AI technology.

AI where it adds value. Control where it matters.

Agents are great at understanding intent, working with context and handling ambiguity. Your business rules, permissions and critical processes still need to behave predictably. Randol lets you combine both.

How Randol Works

One foundation for an agent-accessible organisation.

Connect what you have. Add intelligence where it helps. Turn it into action. Govern it throughout.

Connect · Intelligence · Operate · Govern throughout

See it in action ->

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